ResealCanberra respects your privacy. This policy explains what data we collect, why we collect it, and how you can control your information when you use our website or contact us.

1. Data We Collect

• Contact form data: name, email address, phone number, and message content when you submit a query.
• Technical data: IP address, browser type, device information, and pages visited (via cookies and analytics).
• Communication records: correspondence history if you contact us by email or phone.

2. How We Use Your Data

• To respond to your enquiries and provide quotes or technical guidance.
• To improve our website content and user experience through aggregated analytics.
• To comply with legal obligations and protect our rights.

3. Cookies and Tracking

We use essential cookies for site functionality and optional analytics cookies (e.g., page views, session duration). You can disable cookies in your browser settings, but some features may not work correctly.

4. Data Sharing

We do not sell your personal data. We may share it with trusted third-party service providers who help us operate the website (hosting, analytics, email delivery). These processors are contractually bound to protect your data and use it only for the purposes we specify.

5. Data Retention

We retain contact form submissions for up to 24 months after the last communication. Analytics data is kept for 26 months. You may request earlier deletion at any time.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or port your data. You can also withdraw consent for marketing communications at any time. To exercise these rights, contact us using the details below.

7. Contact for Privacy Requests

ResealCanberra
27159 Ruth Ferry
Email: info@resealcanberra.com
Phone: +27(45)2283272

8. No Misrepresentation

We do not make false claims, create fake urgency, or misrepresent our services. All testimonials and case studies on this site are from real clients. We are not affiliated with any government agency or certification body unless explicitly stated.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised date. Continued use of the site after changes constitutes acceptance of the updated policy.